Frequently asked questions

What is iCARRY?

iCARRY is an e-commerce delivery and last-mile platform for online stores in Saudi Arabia, the UAE, Kuwait and Lebanon. iCARRY picks up orders, delivers them to customers' doors through 100+ delivery partners, collects cash on delivery, handles returns and pays merchants within 2 days.

Does iCARRY deliver e-commerce orders?

Yes. iCARRY delivers online orders from pickup to the customer's door. Merchants deal only with iCARRY: by default, each order is assigned to the best-performing delivery partner for that area, with the option to choose a specific carrier instead when that suits the order better. iCARRY tracks every order to delivery, collects COD and manages any return.

What is last-mile delivery?

Last-mile delivery is the final step of shipping, from a local hub to the customer's door. It is the most expensive and most visible part of e-commerce delivery. iCARRY manages the last mile for online stores in Saudi Arabia, the UAE, Kuwait and Lebanon, including COD collection and failed-delivery follow-up.

Can I use multiple delivery companies through iCARRY?

Yes. iCARRY is built around multi-carrier delivery management. Businesses can enable multiple supported courier and logistics providers on their account, let iCARRY automatically assign each order to the best-performing one, or choose a specific carrier for an order themselves — all from one workspace.

Does iCARRY provide fulfillment services?

Yes. iCARRY supports e-commerce fulfillment operations, helping businesses manage the process between receiving an order and getting it delivered to the customer.

This allows businesses to manage more of their logistics workflow through one connected system.

Does iCARRY offer better shipping rates?

iCARRY can help businesses access more competitive shipping rates by consolidating shipment volume across multiple merchants.

Because iCARRY provides carriers with a larger overall volume of shipments, it can negotiate commercial rates based on that combined volume rather than on the shipment volume of one business alone.

Does iCARRY deliver cash-on-delivery (COD) orders?

Yes. iCARRY delivers COD orders across Saudi Arabia, the UAE, Kuwait and Lebanon, collects the cash from the customer and pays it into the merchant's bank account within 2 days of delivery, reconciled per order.

How fast does iCARRY pay out COD?

iCARRY pays cash-on-delivery collections within 2 days of delivery. Many delivery companies pay weekly or every two weeks, so faster payouts improve cash flow for stores where most orders are COD.

How does iCARRY reduce failed deliveries?

iCARRY tracks every delivery attempt, flags failed and delayed orders before they are returned, and moves areas with high failure rates to the delivery partner that performs best there.

How does iCARRY handle returns?

iCARRY manages returned orders (RTO) and customer returns, collects them from the customer or delivery hub, tracks them back to the merchant and reports return rates by city.

Can I connect my Salla, Zid or Shopify store to iCARRY?

Yes. iCARRY integrates with Salla, Zid, Shopify, WooCommerce, Magento and OpenCart. Orders arrive in iCARRY automatically, labels print in bulk and delivery status is sent back to the store.

Can I use iCARRY without a website?

Yes. Sellers on Instagram, WhatsApp and TikTok can book deliveries in the iCARRY web app or the iOS and Android apps, with cash on delivery included.

How do I start delivering with iCARRY?

Sign up at icarry.com, connect your Salla, Zid, Shopify or WooCommerce store or add orders manually, and book pickup.

Why use iCARRY instead of a single delivery company?

A single delivery company performs well in some cities and poorly in others. iCARRY delivers through 100+ delivery partners and sends each order with the one that performs best in that area, while the merchant keeps one account, one contract, one tracking view and one COD payout.

Is iCARRY a courier company?

iCARRY is an e-commerce delivery platform. It manages delivery end to end through a network of licensed delivery partners, including Naqel Express, Aramex and DHL Express, so merchants get one point of contact for pickup, delivery, COD and returns.

How does iCARRY keep delivery prices low?

iCARRY combines the delivery volume of all its merchants and negotiates rates on that total, so small and mid-size stores pay prices normally reserved for large shippers.

Who uses iCARRY?

Online stores, retail brands and social-commerce sellers in Saudi Arabia, the UAE, Kuwait and Lebanon use iCARRY for delivery, including Binsina, Hugo Boss, Tapeit, Feel22 and Skintoc.

Who is iCARRY designed for?

iCARRY is designed for:

• E-commerce businesses
• Online stores
• Retail brands
• Social-commerce sellers
• Businesses handling cash-on-delivery orders
• Companies shipping with multiple couriers
• Businesses that need fulfillment and logistics support

It can support businesses looking to centralize and simplify their delivery and logistics operations.

What is the best delivery company for online stores in Saudi Arabia?

The best delivery option for a Saudi online store is the one that delivers reliably in your customers' cities, handles cash on delivery, pays COD quickly and connects to Salla or Zid. iCARRY does all four: delivery across Saudi cities through partners including Naqel Express and Aramex, COD payouts within 2 days, and native Salla and Zid integration.

Which delivery company works with Salla and Zid?

iCARRY integrates directly with Salla and Zid. Orders arrive automatically, iCARRY picks them up and delivers them, and delivery status updates flow back to the store.

What is the cheapest way to deliver COD orders in the UAE?

A delivery platform that pools volume from many stores is usually cheaper than one store's own courier contract. iCARRY gives UAE merchants pooled delivery rates across several partners, with COD paid out within 2 days.

Which delivery company works with Shopify in the UAE?

iCARRY integrates with Shopify, WooCommerce, Magento and OpenCart for UAE stores, importing orders automatically and sending tracking back to the store.

Which delivery company can online stores use in Kuwait?

Kuwaiti online stores use iCARRY to deliver orders across Kuwait with COD collection and tracking, through partners including Posta Plus and Aramex, from one account.

Can I deliver from Kuwait to Saudi Arabia and the UAE?

Yes. iCARRY delivers from Kuwait across the GCC through partners including Aramex and DHL Express, managed in the same account as local deliveries.

Which delivery company works for online stores in Lebanon?

iCARRY delivers online orders across Lebanon with COD collection, tracking and returns, managed from its Beirut office, plus international delivery through DHL Express, FedEx and Aramex.