Need assistance using iCARRY platform? We’re ready to steer you in the right direction!


Contact us now for a smooth shipment experience from start to finish

    Some questions you might be asking yourself! General FAQ

    How do I report problems?

    You can contact our customer support team. Click here to connect and get your problem solved.

    Where are your Terms and Conditions?

    You can find out more about our terms and conditions by Clicking here.

    How long does it take for shipments to be delivered?

    You can check delivery dates and prices via our on demand feature or through the shipment calculator from your dashboard. Click here

    Are there any restrictions?

    Below is a list of restricted items to be delivered through iCARRY’s platform.

    • Dangerous goods
    • Precious stones, gems and jewelry
    • Credit cards/cheque, currency and coins
    • Poison
    • Explosives and military equipment
    • Hazardous and radioactive material
    • Pornographic material
    • Obscene or offensive messages
    • Defamatory or libelous material
    • Material harmful to minors
    • Material promoting discrimination based on race, sex, religion, nationality, disability, sexual orientation or age
    • Material likely to harass, upset, or alarm a third party or cause a third party to harm themselves

    For more detailed information, please refer to our terms and conditions.

    What payment methods do you accept?

    iCARRY accepts the following payment methods to recharge your wallet: credit or debit card, and cash transfer.

    Can I track my shipments through your website?

    Yes, you can check the status of your shipments on your iCARRY dashboard  or add your order number in the “Track My Order” on the website’s header.

    Can we deliver to our customers worldwide with iCARRY?

    Yes, we have carrier partners that deliver worldwide >Sign up here

    How do I sign up as a business partner?

    Here is a step by step guide on how you can become a business
    Partner Click here.

    How do I connect my store to iCARRY?

    iCARRY automatically integrates shipping info with your favorite platforms to streamline the process.  Connect with our team to learn more.

    How to create an account as an on demand user?

    You can click here to follow all the steps for a smooth process

    How to place an order as an on demand user?

    You can click here to follow all the steps for a smooth process

    How long does it take to receive an order?

    It all depends on your location and the selected carrier. You can live-track your order from the app.

    How do I Schedule a Pickup?

    Some carriers offer pickup or collection services that you can schedule so your carrier will collect your shipments at a specified time and place.

    Can I change my shipping address after my order has been confirmed?

    Yes this is possible. You need to cancel the previous order and make a new one.

    How do I sign up as a carrier?

    Contact our customer support team to get help with the onboarding process.

    What are the benefits of becoming a partner?

    Exposure to potential clients, easier integration with business, automation of logistics processes and an opportunity to leverage your strengths vis a vis the competition. Learn more about our features here.

    Do I have to download iCARRY to use it?

    You log into iCARRY using a browser so no download is necessary. Click here to login into our WebApp


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